Q: What is the typical production and shipping time for my order?
A: Made-to-order items take 2-7 business days to produce before shipping. Shipping times vary based on your location and selected shipping method and will be specified in the product description.
Digital downloads and printables are available for instant download.
Q: How can I contact Captain Boatiful?
A: You can reach us through via email, and we typically respond within 1-2 business days.
Q: Is it possible to customize or personalize an item?
A: Many items are available for customization or personalization. Please contact us for more information.
Q: What payment methods do you accept?
A: We accept major credit cards, PayPal, and Stripe.
Q: Will I be charged for tariffs or customs tax on my products?
A: The prices do not include duty or customs charges, which can vary by country. It is the purchaser’s responsibility to pay any duties or taxes, if any.
Q: Why do the colors of the products look slightly different than shown in the pictures?
A: Screen displays can show colors differently, and slight variations in brightness and color may occur despite our best efforts.
Q: Do you deliver products internationally?
A: We currently ship to the United States, Australia, and the United Kingdom. If you are outside of these countries send an email and we will see if we can get the item to you.
Q: Can I cancel or modify my order?
A: You have 24 hours from the time of purchase of made to order items to request order modifications, a change of address, or cancellation. After 24 hours, the order will be in production and cannot be changed.
Q: How can I track the status of my order?
A: You will be issued a tracking number by email after your purchase has been made. We recommend checking the carrier website for the most up-to-date status.
Q: Will all of the items on my order arrive at the same time?
A: Some of our products ship from different warehouses, so multiple items may arrive separately.